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Privacy Policy

A legal disclaimer

TwinHearts Daycare is a privately owned and operated in-home childcare service located in [Oak Grove, KY]. By enrolling a child in our care, parents and guardians acknowledge and agree to the following terms:

  1. Care Environment:
    TwinHearts Daycare is operated from a private residence and is not a state-licensed facility. While we strive to provide a safe, nurturing, and educational environment, enrollment is at the discretion of each parent or guardian, and they understand the nature of in-home daycare care.

  2. Health & Safety:
    Every effort is made to maintain a clean and safe environment. However, TwinHearts Daycare is not liable for accidents, injuries, or illnesses that may occur despite reasonable precautions, unless caused by gross negligence or willful misconduct.

  3. Medical Emergencies:
    In the event of a medical emergency, TwinHearts Daycare will contact emergency services and the child’s listed emergency contacts immediately. Parents and guardians agree to cover all costs related to medical treatment, including emergency transport if necessary.

  4. Personal Belongings:
    TwinHearts Daycare is not responsible for loss or damage to personal items brought by children, including toys, clothing, electronics, or other belongings.

  5. Payments & Fees:
    Payment terms and schedules must be followed according to the selected plan (daily, weekly, or monthly). Missed or late payments may result in the loss of childcare services. Fees are non-refundable unless otherwise stated in writing.

  6. Pet Interaction:
    TwinHearts Daycare is a pet-friendly home with two child-friendly dogs. While every effort is made to ensure safe and supervised interaction, parents acknowledge and accept the presence of animals on the premises.

  7. Right to Refuse or Terminate Services:
    TwinHearts Daycare reserves the right to refuse or discontinue care at any time for reasons including, but not limited to, non-payment, unsafe behavior, or any actions that jeopardize the wellbeing of children, staff, or animals in care.

  8. Changes to Policies:
    TwinHearts Daycare reserves the right to update or amend policies, rates, or this disclaimer with appropriate notice to families enrolled in care.

By enrolling your child at TwinHearts Daycare, you agree to abide by the terms stated above.

For any questions or concerns, please contact:
Brooke LeJean
Owner & Caregiver
TwinHearts Daycare

Privacy Policy - the basics

TwinHearts Daycare
Effective Date: [September 1, 2025]

At TwinHearts Daycare, your family's privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and share personal information provided by parents, guardians, and children enrolled in our care.

1. Information We Collect

We may collect the following personal information during enrollment and throughout your child's time at TwinHearts Daycare:

  • Parent/Guardian names, addresses, and contact details

  • Emergency contact information

  • Child’s name, birthdate, medical history, allergies, immunization records, and any relevant developmental or behavioral notes

  • Payment and billing information

  • Photos or videos (with parental consent only)

  • Any additional information needed to provide safe, personalized care

2. How We Use Your Information

Your information is used solely for the purpose of providing high-quality childcare services and ensuring the health, safety, and well-being of your child. Specifically, we use your data to:

  • Communicate with you about your child’s progress, schedule, or any emergencies

  • Maintain accurate medical and safety records

  • Process payments and maintain billing records

  • Share updates (such as photos/videos) with your permission

  • Fulfill any legal or regulatory requirements

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing or unrelated purposes. We will only share information:

  • With emergency medical personnel in the event of a medical situation

  • If required by law (such as child welfare investigations or court orders)

  • With your express written permission

4. Data Security

We take reasonable steps to protect your information through physical, electronic, and administrative safeguards, including:

  • Storing physical documents in secure locations

  • Limiting access to confidential files and child records

  • Using secure platforms for any digital communication (email, apps, etc.)

However, no system is 100% secure. By using our services, you acknowledge and accept the inherent risks associated with information transmission and storage.

5. Photos and Videos

Photos and videos may be taken for internal use (such as developmental tracking or daily reports) or shared with families via private methods. No images will ever be posted publicly without your explicit written consent.

You may opt out of photo/video consent at any time by notifying us in writing.

6. Your Rights as a Parent/Guardian

You have the right to:

  • Access and review the information we have on file about your child

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for photo/video use at any time

  • Ask questions or raise concerns about this policy at any point

7. Policy Updates

We may update this Privacy Policy periodically. Families will be notified of any significant changes in writing or via email.

8. Contact Information

For questions, concerns, or privacy-related requests, please contact:

Brooke LeJean
Owner & Caregiver
TwinHearts Daycare
📍 [1014 Poppy Seed Dr Oak Grove KY,42262]
📞 [I301-535-5125]
✉️ [ brookelejean@twinheartsdaycare.co.site]

By enrolling your child in TwinHearts Daycare, you agree to the terms outlined in this Privacy Policy.

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